Communicating Assertively

Communicating Assertively
    Pooja Phour
    Certified Soft Skill Trainer

    “Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.” – Brian Tracy

    Communication is a fundamental aspect of human interaction. It shapes our relationships, influences our decisions, and determines our success in both personal and professional spheres. Effective communication is not just about talking; it’s about conveying your message clearly and comprehensively while listening attentively to others- the lifeblood of human interaction. Whether we’re trying to convey your thoughts, ideas, or emotions, mastering the art of communication can significantly impact our interactions and outcomes.

    Tony Robins states, “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”

    There are four styles of communication that people use:  Passive, Assertive, Passive Aggressive and Aggressive.

    There are four styles of communication that people use
    Among the various communication styles, assertive communication stands out as an essential skill. Assertive communication involves expressing your thoughts, needs, and feelings confidently and respectfully, while also being receptive to the thoughts and feelings of others.

    Often assertiveness is mistakenly taken as being dominant. It’s not winning a heated argument rather it’s standing up for the values you hold and being aware of when and how to express your view while valuing and maintaining respect of others. The key to being assertive is empathy.

    How to Develop Assertive Communication.

    To begin with identify your present style of communication, ascertain if any behavioural changes are required. Once we are able to pin point the changes we need to bring in our behaviour, we can practice assertive communication taking help of the following tips.

    Use “I” Statements: Frame your thoughts and feelings using “I” statements to express yourself without blaming or accusing others. For example, say “I feel overwhelmed with my current workload” instead of “You are giving me too much work.”

    Active Listening: Actively listen to others, demonstrating that you value their input. Repeat back what you’ve heard to ensure you understand correctly.

    Positive Body Language: Maintain eye contact, use appropriate gestures, and keep an open posture. These nonverbal cues convey confidence and receptiveness.

    Practice Empathy: Try to understand the perspective of others and show empathy towards their feelings and concerns.

    Set Boundaries: Be clear about your boundaries and communicate them politely but firmly. For example, if you cannot take on additional tasks, say, “I’m unable to take on more work at the moment.”

    Stay Calm: Keep your emotions in check, even in challenging situations. Take a moment to breathe and collect your thoughts before responding.

    Offer Constructive Feedback: When providing feedback, focus on the behavior or situation, not the person, be specific and offer suggestions for improvement. Constructive criticism promotes growth without undermining confidence. Offer suggestions for improvement.

    Be Open to Feedback: Embrace feedback from others as an opportunity for personal and professional growth.

    Clear and Direct Expression: State your thoughts and opinions clearly, using simple and direct language. Avoid vague statements that can lead to misinterpretation.

    As individuals develop their assertive communication skills through self-awareness and practice, they position themselves as valuable assets within their teams and organizations, fostering success and growth for themselves and their colleagues.

    Assertive communication offers numerous benefits to individuals and organizations.

    Resolving Conflicts: Conflicts are inevitable in any workplace. Assertive communication allows individuals to address conflicts openly and honestly, leading to quicker resolutions and improved working relationships.

    Effective Problem Solving: Assertive individuals are more likely to voice their opinions and ideas, which can lead to more innovative problem-solving and better decision-making within teams.

    Enhanced Productivity: Employees who communicate assertively are more likely to express their needs and boundaries, leading to better workload management and reduced stress.

    Improved Team Dynamics: Assertive team members contribute to a positive work environment by fostering trust, collaboration, and mutual respect among colleagues.

    How to Develop Assertive Communication
    Assertive communication is a vital skill for success in the workplace. It fosters open dialogue, resolves conflicts, enhances teamwork, and contributes to a positive work environment. By mastering assertive communication techniques, individuals can improve their self-esteem, reduce stress, and advance their careers. Thus, assertive communication is a win-win for both individuals and the workplace as a whole, making it a skill worth developing and honing.

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