Return & Refund Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Protouch, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Protouch Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Protouch and use the services.
  • Service: refers to the service provided by Protouch as described in the relative terms (if available) and on this platform.
  • Website: Protouch’s site, which can be accessed via this URL:
  • You: a person or entity that is registered with Protouch to use the Services.

Return & Refund Policy

Thanks for shopping at Protouch. We appreciate the fact that you like to buy the services we serve. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our services.
As with any shopping experience, there are terms and conditions that apply to transactions at Protouch. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Protouch, you agree to the terms set forth below along with Policy.

If there’s something wrong with the services, or if you are not happy with it, you have 1 week from the start date of the service (1st scheduled session of the programme you enrolled for) or before start of the 2 sessions (whichever is earlier) to issue a refund request in writing through email on

Your refund may take a couple of weeks to process. You will be notified when you receive your money.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our Services.