Soft skills tend to be more personality-focused, as opposed to being based on qualifications, technical skills, or vocational experience. That includes things like people skills, social skills, interpersonal skills, and transferable skills. Soft skills training is training that focuses on the development of abilities such as communication, teamwork and problem solving as opposed to hard skills which focus on an employee’s technical ability. Other soft skills include emotional intelligence, a positive attitude and taking the initiative. Developing soft skills in the workplace is often underappreciated. However, it’s just as important as hard skills.
Unlike hard skills, soft skills are not industry or role-specific, rather skills that relate to personality and behavior. While hard skills such as data analysis, reporting or mathematical ability, can be taught with relative ease, soft skills training can be more challenging as it involves teaching new behaviors and ways of thinking.
The effectiveness of soft skills training in the workplace can also be more difficult to measure as it is generally less quantitative. Creating an effective soft skills training development plan and choosing the best elearning platform can be the difference between success and failure.
1. Improved teamwork and rapport
Developing important skills such as communication and teamwork can help to build stronger and more effective workplace relationships and boost collaboration, resulting in higher levels of team productivity.
2. Empathetic leadership
Professional soft skills are critical at every level, and that includes leadership. Leaders with emotional intelligence and great interpersonal skills are more likely to get the best out of their employees by understanding their needs and building valuable relationships.
3. Happier employees and better staff retention
Investing in employee soft skills training demonstrates that you care about their development and provides them with useful skills that can make them better at their job and more fulfilled. Developing important soft skills can also help to create a more pleasant working environment, further bolstering the opportunities for staff retention.
4. Better customer service and client satisfaction
Soft skills training teaches employees how to communicate effectively and tackle problems more confidently. Soft skills training in the workplace can also help to develop their listening and empathy skills which are key when dealing with customers or clients, especially if faced with a potentially complex problem.
5. Enhanced problem solving
Employees can benefit from enhanced problem-solving skills from soft skills training. It can help them to approach problems in new ways, communicate challenges more effectively and implement alternative solutions.